Returns & Exchanges
At Outdoorsiness, we want your home and garden to be a sanctuary, which is why we offer a 30-day window for returns on all unused items in their original packaging. We are committed to ensuring you find the perfect fit for your outdoor living space with a seamless and transparent exchange process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original manufacturer packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your parcel, covering any previous delivery markings.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your replacement item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing